Registration 2024: communication with stakeholders

?With the release of the complete 'SUNStudent Registration package' planned from December 2023, in time for returning and first-year students to register for the 2024 academic year, the SUNStudent project shifted to preparations for the upcoming registration period from the end of October 2023. Regular and targeted communication, which had been a strong feature throughout the SUNStudent project, was stepped up prior and during the launch of the registration and related capabilities.? Various communication initiatives, including email communication, meeting presentations and online town hall meetings, ran parallel to these operational activities to keep SUNStudent users responsible for registration updated. In addition to the information on the registration website, students received regular registration updates via email. Some examples are listed below:

Student communication

Essential information for Registration 2024

Feedback after first registration week (Stellenbosch campus)

Registration 2024 ¡ª update

Indicate your 'Preferred Language of Teaching'

Module enrolment on SUNStudent portal

Registration options for master's and doctoral students

Post-registration: important information

SUNStudent, account statements and bursary allowances 

Staff communication

?It should be noted that due to the variety of registration-related roles among SUNStudent users, staff communication was more segmented and targeted than the student communication. Mass mailers were used only when a topic was relevant to a large group of staff members. Two examples are included below. To keep all staff members ¨C also those not directly involved in registration ¨C updated on latest developments, articles were published in the online staff newsletter, INFO@StellenboschUni. The Registrar and members of the project management office (PMO) purposefully devoted considerable time to face-to-face and online presentations to various management and staff structures.

• ?Mass mailers? 
  

Invitation to 'town hall' meeting: Registration 2024 via SUNStudent

SUNStudent update: Registration 2024 overview and going forward

• ??Meeting presentations
  

?Registrar's RC: staff meeting (13|04|2022)

SUNStudent project update to Senate (24|11|2023)

SUNStudent feedback to Senate (19|09|2024)

• ?Article in online newsletter?

SUNStudent preparations for registration 2024 in home straight

With registration for the Stellenbosch Business School (SBS), the School for Public Leadership (SPL) and selected postgraduate programmes opening on 4 December 2023, and the Faculty of Medicine and Health Sciences (FMHS) on 2 January 2024, the SUNStudent preparations for registration 2024 have reached its final stages. Registration for the Stellenbosch campus opens middle January 2024.

Dr Ronel Retief, Registrar and SUNStudent project owner, and some project team members hosted two online 'town hall' meetings on 27 October and 10 November, respectively. The purpose of these sessions was to remind staff members why Stellenbosch 万博体育官网 embarked on the SUNStudent system implementation project in the first place, and to share with them where the project stands, and what they can expect towards the end of 2023 and in the beginning of 2024.

The project team shared feedback about their operational readiness count-down and attendees had the opportunity to provide input, and raise questions and concerns. Dr Retief expressed appreciation for the collaborative approach of the 200+ attendees, and for their invaluable feedback and perspectives.

SUPPORT MODEL FOR USERS

The SUNStudent project team presented a draft support model for going live with registration and the related capabilities at the Steering Committee meeting on 1 November 2023. Since then the draft model has been shared in group and one-on-one discussions, leading to the further refinement of the model. The support model will be implemented for the SBS and SPL registration, as well as for the FMHS, and if necessary, further improvements and refinements will be applied before the start of the registration period on the Stellenbosch campus.

All SUNStudent users, in faculties and PASS environments involved with registration, will receive detailed information regarding the support model to enable them to access immediate assistance should it be required after Go-Live. For students, there will be assisted registration according to a specific schedule to be published on the registration website (please note that the registration website has since been updated for the 2025 registration period. This article was published in 2023).  

Article published in INFO@StellenboschUni (22 November 2023) ?